01 who we are
Lingora App LLC (“Lingora”, “we”, “us”) runs the Lingora website and web app (the “Service”). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. For users in the European Economic Area and the UK, Lingora App LLC is the data controller.
02 information we collect
Account information. When you sign in with Google, Google shares your name, email address, profile photo, and a Google account identifier with us. We do not receive your Google password.
Learning data. The lessons you finish and your scores, your flashcard review schedule, daily learning activity (minutes per day, used for streaks), your selected language, and preferences such as palette, display name, daily goal, reminder time, sound, and autoplay settings.
Lingora Plus waitlist. If you join the waitlist, we store your email address, the plan you picked, the languages you were interested in, and where in the app you joined, so we can tell you when Plus launches.
Technical information. Like most websites, our hosting and infrastructure providers automatically log information such as your IP address, browser and device type, pages requested, and the date and time of requests. We use it to run, secure, and troubleshoot the Service.
Analytics (only with your consent where required). If we enable analytics through Google Tag Manager, we collect information about how the website is used, such as pages viewed and approximate location derived from IP address. Where the law requires consent, analytics cookies are not set unless you accept them.
Purchases (when available). If you buy something, our payment provider (Stripe) collects your payment details. We receive your name, email, shipping address, and what you ordered, but not your full card number.
Messages you send us. If you email us, we keep your message and contact details to respond.
03 what we don’t collect
- We do not record your voice or use your microphone. Lesson audio only plays sound.
- We do not collect your contacts, photos, or precise location.
- Share images are created on your own device. When you share to another platform, you send it directly to that platform; we do not receive the image.
- We do not sell your personal information.
04 how we use information
- to provide the Service, sign you in, and save and sync your progress across devices;
- to personalize lessons, streaks, and reminders, and remember your settings;
- to maintain security, prevent abuse, and fix problems;
- to understand how the Service is used and improve lessons and features (using aggregated or de-identified data where possible);
- to process orders and payments when purchases are available;
- to respond to you and send important notices about the Service or these policies;
- to comply with the law and enforce our Terms of Service.
For users in the EEA and UK, our legal bases are: performing our contract with you (providing the Service), our legitimate interests (security, improvement, and support, balanced against your rights), your consent (analytics cookies), and legal obligations.
07 how long we keep it
We keep account and learning data while your account exists. When you ask us to delete your account, we delete your account and progress within 30 days, except where we must keep certain information for legal, tax, accounting, or security reasons. Server logs are kept for a limited period by our hosting providers. Order records are kept as long as required by tax and accounting law.
08 your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy of it;
- correct inaccurate information;
- delete your account and personal information;
- object to or restrict certain processing, and withdraw consent at any time;
- receive your data in a portable format.
To make a request, email privacy@lingoraapp.com from the email address on your account. We may need to verify your identity before acting, and we will respond within the time the law requires. You can also use an authorized agent where the law allows. We will not discriminate against you for exercising your rights.
California residents: under the CCPA as amended by the CPRA, you have the rights listed above, including the right to know the categories of personal information we collect (identifiers such as name and email, internet activity, and learning data), the purposes described in this policy, and the categories of service providers we share it with. We do not sell or share personal information as those terms are defined in California law.
EEA and UK residents: you also have the right to lodge a complaint with your local data protection authority.
09 children
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact privacy@lingoraapp.com and we will delete it.
10 international transfers
We are based in the United States, and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, for transfers of personal information from the EEA or UK.
11 security
We use reasonable technical and organizational measures to protect your information, including encrypted connections and database rules that let each user access only their own progress. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
12 changes to this policy
We may update this Privacy Policy from time to time. We will change the “last updated” date above, and for material changes we will give you reasonable notice, for example on the website or in the app.
13 contact
Privacy questions and requests: privacy@lingoraapp.com. Other legal questions: legal@lingoraapp.com.
see also: terms of service · privacy policy